When you contact us by phone or through our website, we collect the details you share so we can help you. This includes your name, phone number, email address, service address, and a description of your kitchen sink problem.
If you pay for our services, we may collect payment information such as your credit card number or billing address. We do not store full payment card details on our servers; they are handled securely by our payment processor.
We use your information to schedule your service, send a technician to your home, provide an upfront price, and complete the unclogging work. We also use it to contact you about your appointment, follow up after the job, and answer any questions you have.
With your permission, we may send you occasional updates or offers about our services. You can opt out at any time by calling us or replying to any message we send.
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies are small text files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us to request service.
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like pages visited, time on site, and general location. They do not identify you personally.
We may also use third-party scheduling or payment processors to handle appointments and payments. These providers have their own privacy policies, and we encourage you to review them.
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as payment processors, scheduling software, and analytics providers. These partners are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or sale.
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
For example, service records are kept for a reasonable period so we can handle any follow-up questions or warranty claims.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing.
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and as required by applicable law.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.
Your continued use of our website or services after any changes means you accept the updated policy.